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Mitros customer support

Something not right with your system?

Tell us what’s happening and our technical team will pick it up. It takes about two minutes.

Open a support request
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What do you need help with?

Pick the closest match and we'll take you straight to the right request.

InverterError codes, alarms, no display BatteryNot charging or discharging Solar generationLower output than usual WiFi / dongleSystem shows offline AppLogin, data or display issues EV chargerNot charging or not connecting InstallationSomething left unfinished Something elseAny other question

Not sure which one? Just open a request and describe it in your own words.

Before you send it

A few details help us solve it faster, often in one go.

  • Take a photoOf the inverter screen, any error code, or the part that looks wrong.
  • Check your home WiFiIf the app shows your system offline, make sure your router is on and working.
  • Have your Eircode readyIt's how we find your installation on our side.

Safety first. If you notice smoke, a burning smell or damaged cables, keep away from the equipment and call 112 or 999. Don't use this form for emergencies.

What happens next

No back and forth to get started.

  1. 1
    You send the requestIt goes straight to our technical team as a support ticket.
  2. 2
    We look into itA technician reviews your details, photos and system data.
  3. 3
    We get back to youBy email or phone, with a fix or the next step, including a visit if needed.

Ready when you are

You, Mitros and the sun. Let's get it working again.

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