Mitros Solar Ltd. Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the agreement between Mitros Solar Ltd. (referred to as “we”, “us”, or “the Company”) and the customer (“you”) for the supply and installation of a solar photovoltaic (PV) system. By signing an order form or contract with us, you acknowledge and agree to these Terms. These Terms, together with the signed Order Form detailing your specific solar system and services, form the entire agreement between you and us. Any promises or representations made by either party that are not included in the Order Form or these Terms are not legally binding. We recommend you read this document carefully and keep a copy for your records.

2. Scope of Work and Contract Formation

2.1. Contract Documents: The agreement between you and Mitros Solar consists of these Terms and the Order Form provided to you. The Order Form lists the equipment (such as solar panels, inverter, battery, etc.), installation services, and pricing that we are providing. If any item is not listed on the Order Form, it is not included in the scope of our work unless added by mutual written agreement.
2.2. Acceptance of Order: A contract is formed once you sign the Order Form (or otherwise indicate acceptance) and pay any required deposit. We will then schedule your project and begin necessary preparations.
2.3. Changes to Order: Any changes or additions to the scope of work after the Order Form is signed (for example, adding extra panels or changing equipment) must be documented and agreed by both you and us in writing (which may require a revised Order Form or addendum). Changes may affect the price and timeline, and we will inform you of any adjustments for your approval.
2.4. Entire Agreement: The Order Form and these Terms constitute the entire agreement regarding your solar installation. This agreement supersedes any prior discussions, emails, or proposals. Any variations to this agreement must be agreed in writing. Nothing in this agreement is intended to limit any rights you have under consumer law.

3. Pricing and Payment Terms

3.1. Price and Validity: The price for your solar PV system and installation is as stated on your Order Form. Unless otherwise specified, prices include all hardware, standard installation labour, and any applicable taxes/VAT. Quotes are generally valid for a limited time (as stated on the quote) due to possible changes in component costs or incentives.
3.2. Deposit: A deposit (the amount or percentage will be stated on your Order Form or invoice) is required to confirm your order. We will not commence procurement of equipment or scheduling of installation until the deposit is received. The deposit demonstrates your commitment and allows us to secure materials and installation slots for your project.
3.3. Payment Schedule: The remaining balance of the payment is due as per the schedule on your Order Form (for example, some customers pay the remainder on the day of installation completion or in agreed milestones). If no specific schedule is stated, then the full remaining balance is due upon completion of the installation, before or on the day we hand over the system to you. We will provide an invoice reflecting any deposit paid and the final amount due.
3.4. Late Payment: Timely payment is essential. If you do not pay an amount by the agreed due date, we reserve the right to pause work or withhold delivery/activation of the system until payment is received. Late payments may incur interest or fees in accordance with applicable law (we will provide notice and details if this is applied).
3.5. Ownership and Title: Ownership (title) of the solar equipment remains with Mitros Solar until you have paid for it in full. However, once the equipment is installed at your property, you are responsible for its safekeeping and any loss or damage to it (your home insurance may need to cover the system after installation). In the event of non-payment, we reserve the right to remove the equipment from your property after giving you notice, to the extent permitted by law.
3.6. Taxes and Grants: If there are any government grants, rebates, or incentives applicable to your installation (such as the SEAI grant), we will inform you how those are handled. Generally, you are responsible for applying for grants unless we explicitly agree to process it on your behalf. Any grant amounts will either be paid directly to you by the grant authority or deducted from the final amount you owe (as detailed in your Order Form). You are responsible for providing any information or signatures needed for grant applications in a timely manner.

4. Permits, Approvals, and Compliance

4.1. Regulatory Compliance: We will ensure that the installation is carried out in accordance with all relevant Irish regulations and standards (for example, electrical wiring regulations and building codes). Our installers are certified professionals, and upon completion we will provide any certificates of compliance (such as a Certificate of Electrical Compliance by a registered electrician) as required.
4.2. Grid Connection: We will handle the notification to ESB Networks (the electricity grid operator) about your new solar PV system if required for grid connection. We will ensure that any requirements from the grid operator (such as installing an import/export meter or adhering to capacity limits) are followed. In some cases, the grid operator may need to approve or commission the connection; by agreeing to these Terms, you authorize us to act on your behalf to submit necessary notifications or paperwork to ESB Networks.
4.3. Planning Permission: In general, domestic solar installations in Ireland under certain size limits do not require planning permission. We will advise you if your specific installation might require any permission. It is ultimately your responsibility to obtain any planning permissions that might be necessary for the installation (though we will assist with guidance). If a required approval is denied or has conditions that significantly affect the project, we will discuss with you how to proceed (which may include altering the system design or canceling the project with a refund of your payments if no feasible solution exists).
4.4. Grant and Incentives Compliance: If you are availing of any grant or incentive (such as the SEAI solar grant), we will comply with the program requirements (e.g., we are an approved installer, and we will provide necessary documentation of the installation). You may need to sign grant paperwork or provide certain personal information for the application. We will not be responsible for any failure to receive a grant due to factors outside our control (for example, your ineligibility or changes in government policy).
4.5. Insurance: We carry appropriate insurance to cover our operations (for example, public liability insurance and contractor’s all-risk insurance). We will be responsible for any damage or injury that is our fault during the installation, as covered by our insurance and subject to the limitations in these Terms. You should inform your home insurer that you are installing a solar PV system and ensure your property insurance covers the new equipment after installation.

5. Scheduling and Installation Date

5.1. Scheduling: Once your order is confirmed (contract signed and deposit paid), we will work with you to schedule an installation date. The installation is typically scheduled based on crew availability and lead time to obtain your equipment. We will give you an estimated timeframe for installation (e.g., a particular week or month) and will firm up an exact date closer to the time.
5.2. Estimated Timeline: We strive to complete installations promptly, but the estimated installation date is not guaranteed. Factors such as supply chain delays (e.g., a specific component being back-ordered) or high demand periods might extend the timeline. We will keep you updated regularly on the expected installation timing.
5.3. Customer Conflicts: If you have any blackout dates or times when installation cannot occur (for example, due to vacations or other works at your property), you should inform us as early as possible. We will accommodate scheduling preferences as best as we can.
5.4. Rescheduling by Customer: If you need to postpone a scheduled installation date, please let us know at least 3 business days in advance (or as early as possible). This allows us to adjust our crew scheduling. If you request a date change on very short notice (e.g., the day before), we will do our best to accommodate, but if our team has already been mobilized or other costs incurred, we may pass on those reasonable costs to you.
5.5. Weather and Unforeseen Delays: Installation work is weather-dependent. For safety and quality, we cannot install during severe weather conditions (such as heavy rain, strong winds, or storms). If bad weather is forecast or suddenly occurs, we may need to reschedule on short notice. We will inform you as soon as possible and set a new date as a priority. (See Section 7.12 for more on delays and rescheduling.)
5.6. Pre-Installation Requirements: Before the installation date, we might need certain preparations: for example, that you have cleared the attic space where equipment or cabling will go, or that fragile items are moved away from the work areas. We will communicate any such requirements to you in advance. Ensuring these are done will help avoid delays on the day of installation.

6. Delivery of Equipment and Materials

6.1. Delivery to Site: We will bring the necessary equipment and materials for your solar installation to your property, usually on the day of installation or a day before. If any items are delivered earlier (for instance, scaffolding), we will coordinate timing with you.
6.2. Storage: If equipment needs to be stored at your property before installation, we will inform you. You agree to let us store the materials in a safe place on your premises if needed. We will take care to avoid hindering your use of your home. Once delivered to your site, you become responsible for the security of those materials (though they still belong to us until installation and payment). We recommend storing them in a secure area as advised by our team.
6.3. Handling: Our team will handle the transportation and handling of equipment on-site. If you notice any damage to delivered equipment packaging or items, please notify us immediately so we can address it.
6.4. Risk of Loss: As noted in section 3.5, risk for the equipment passes to you once the equipment is on your property and especially once installation is completed. We will, however, exercise care and due diligence in handling all materials up to the completion of installation.

7. Installation Process and Workmanship

7.1. Site Access: You agree to provide us and our installation team with reasonable access to your property to carry out the work. This includes access to your rooftops, attic or loft space, electrical panels, and any other areas necessary to install the solar system and associated components. Any gates, doors, or access points should be unlocked or made available on the agreed installation day. If special access equipment is required (e.g., a lift or specialized scaffolding beyond our standard provision), this will be discussed and arranged in advance.

7.2. Safety and Workspace: Safety is paramount. Our team will work following strict safety protocols. We ask that you (and any other occupants) respect any safety tape, barriers, or instructions given during the installation. In some cases, we may need to restrict power to parts of your home or restrict access to certain areas while work is ongoing to ensure everyone’s safety. If at any point we determine that conditions are unsafe (for example, sudden adverse weather or an unsafe structure), we may pause the work until safety can be assured (see Delays in 7.12).

7.3. Use of Subcontractors: Mitros Solar may use qualified subcontractors or partner installers for certain aspects of the project (for instance, roofing specialists or licensed electricians). Any subcontractors we engage will be appropriately qualified and insured. We will remain responsible for the quality of work performed by any subcontractors as part of our contract with you.

7.4. Installation Work and Quality: Our team will install the solar PV system as specified in your Order Form. This typically includes mounting solar panels on your roof, installing mounting frames, running wiring to an inverter (and battery if included), connecting the system to your fuse board, and setting up monitoring devices. We will take care to minimize disruption to your home. While some noise and dust are inevitable, our installers will work as neatly as possible and will protect your property (for example, using dust sheets as needed).

7.5. Electrical Shutoff: The installation process will require a temporary shutoff of your electricity supply at certain points (for example, when connecting the system to your electrical panel). We will inform you before we turn off power and will keep any outages as brief as possible. Typically, power might be off for an hour or two while we make the final electrical connections and test the system. Please plan for a short outage (for example, save computer work and switch off sensitive electronics beforehand).

7.6. Unforeseen Issues: If we encounter any unforeseen issues during installation (such as discovering your roof has structural weaknesses, the presence of asbestos or hazardous materials, or your electrical system needs unexpected upgrades), we will inform you immediately. Work may need to be paused while we discuss the findings with you. If additional work or materials are required to resolve an unforeseen issue, we will provide you with a change order describing the necessary changes and any cost or schedule impact (see 7.7 below). We will not proceed with extra work without your approval. If the issue cannot be resolved or you choose not to proceed, either party may cancel the installation as per Section 11, and we will make appropriate arrangements regarding costs incurred and refunds (if applicable).

7.7. Variations and Change Orders: Any changes to the agreed installation plan, whether due to unforeseen issues (as in 7.6) or requested by you (for example, deciding to locate the inverter in a different place than initially planned), will be handled via a variation to the contract. We will explain any change in scope and let you know if it affects the price or timeline. Both you and we must agree to the changes in writing (an email confirmation or signed change order) before we proceed with the modified work. If changes are significant, a new Order Form or addendum may be used.

7.8. Clean-Up and Waste Removal: Our team will clean up after the installation work. This means we will remove our tools and any leftover materials, packaging, or debris resulting from the installation. We will dispose of or recycle waste properly (for example, recycling cardboard boxes or packaging from the panels). If we remove any existing equipment from your home (for instance, an old hot water tank if installing a battery that connects to it, etc.), we will either leave it with you if you wish to keep it or dispose of it if you prefer. Your home will be left in a neat condition, though you may need to do a final light cleaning (like vacuuming) in the areas where we worked.

7.9. Testing and Commissioning: Once the physical installation is complete, we will perform thorough testing and commissioning of the system. This includes checking all electrical connections, ensuring the panels and inverter are functioning correctly, and verifying that the system is safely integrated with your home’s electrical network. We will also program and configure any monitoring system or smart app that comes with your solar inverter or battery. If required, we will schedule an inspection by a certified electrician (or an independent inspector) to certify the installation meets all regulatory standards.

7.10. Handover and Documentation: After commissioning, we will provide you with a handover. This typically involves walking you through the system components we installed, showing you any important switches or isolators, and explaining how to monitor the system’s performance. We will give you a pack of documentation, which may include:

User manuals for the inverter, battery, or other components.
Warranty certificates for your equipment (panels, inverter, etc.).
A certificate of compliance for the electrical work (e.g., from a Safe Electric registered electrician).
Instructions on how to monitor your system (via a mobile app or web portal, if applicable).
Maintenance tips to ensure your system operates optimally (such as keeping panels relatively clean of heavy debris over the years).

7.11. System Performance: While we design and install the system to maximise energy production, the actual performance of a solar PV system can vary. Factors like weather patterns, shading from nearby objects (trees, buildings), and the condition of your electrical infrastructure can affect how much energy is generated. Any figures we provide about expected energy production or cost savings are estimates. We cannot guarantee a specific level of performance or savings. However, we will ensure the system components meet the performance standards stated by their manufacturers (for example, panel wattage and efficiency). We will also set up any monitoring so you can track your system’s output. If you notice significantly lower performance than expected, you should inform us so we can check if there’s an issue with the system.

7.12. Delays and Rescheduling: While we aim to stick to the agreed schedule, sometimes delays can occur. Common causes include severe weather (it’s not safe to work on the roof during heavy rain, strong winds, or storms), unexpected illness or staff issues, supply backorders on a component, or previous jobs overrunning slightly. If a delay happens:

We will inform you as soon as we know and will promptly set a new installation date that suits you.
If the delay is minor (a day or two), we might reschedule the work within the same week if possible. For longer delays, we will coordinate a new date in consultation with you.
We will make every effort to minimise any inconvenience. For example, if only part of the work can be done and the rest must be completed later, we will discuss options with you to perhaps partially commission the system or otherwise reduce the impact.

If a delay (that is within our control) exceeds 60 days from the originally targeted installation date, you have the option to cancel the contract and receive a full refund of any payments you have made for the system.

8. Customer Responsibilities During Installation

While we handle all the technical work, the success of the installation also depends on your cooperation. Please ensure the following:

Access to Property: Provide our team with clear and unobstructed access to your property on the scheduled installation day. This includes access to your driveway (for our van or delivery truck), access to the attic or garage (if equipment like the inverter will be installed there), and clearance around the areas where work will occur. If there are any locked areas (gates, sheds, etc.) that we will need to access, please arrange to have them unlocked or provide keys in advance.
Presence or Availability: It’s strongly recommended that you (or another adult authorised by you) be present at the start of the installation to review the plan with our team and at the end for the handover. If you cannot be present, you should be reachable by phone in case our installers have questions or decisions need to be made during the process.
Pets and Children: For safety, keep pets and children away from the work areas during the installation. Loud noises and unfamiliar people can distress pets, and we will be moving heavy materials and using tools. It’s best to keep pets secured in a separate area and to caution children not to enter the work zone.
Home Preparation: Before we arrive, please remove or secure any fragile or valuable items in the areas where we will be working. For instance, if we need to access your attic, make sure the entry is clear and there is space for us to bring up tools or equipment. If work is needed in your electrical panel, ensure that area is not blocked by furniture. These preparations help us work efficiently and avoid accidental damage.
Utilities: Ensure that we can access necessary utilities. This includes having electrical power available (ironic as it sounds, our tools may need to plug in, though we have generators for remote sites if needed) and in some cases water (for drilling through walls to run cables, we sometimes use water to minimise dust). Typically, our needs are minimal, but having basic utilities on site helps the installation.
Information and Cooperation: Provide any information we might need about your property. For example, if you know of any hidden pipes or cables in walls where we might need to drill, let us know. Similarly, if your home has any quirks (like an alarm that goes off when power is cut, or solar thermal panels that we should be careful around), please inform us in advance. Cooperate with any reasonable requests our installers have during installation (such as temporarily moving a vehicle if needed for ladder access, etc.).

By taking care of the above, you help us complete the job smoothly and safely. If these responsibilities aren’t met, it could lead to delays or additional charges, which we wish to avoid.

9. Warranty and Aftercare

9.1. Workmanship Warranty: We stand behind our work. Mitros Solar provides a workmanship warranty on the installation labor for a period of 2 years from the date of installation (unless a different period is specified in your Order Form or warranty documents). This means if any issue arises due to our installation work (for example, a cable we installed comes loose or a roof penetration we sealed starts leaking) within that warranty period, we will fix it at no cost to you. Please notify us as soon as you notice any such issue so we can address it promptly.
9.2. Manufacturer Warranties: All major components of your solar PV system (panels, inverter, battery, mounting hardware, etc.) come with manufacturers’ warranties. These warranties are typically for longer periods (for example, solar panels often have 10+ years product warranty and 25-year performance warranties; inverters might have 5-10 years). We will provide you with the warranty information and certificates for your specific equipment at handover. The responsibility for these warranties lies with the manufacturers, but we will assist you in making any claims if a component fails within its warranty period. In many cases, as the installer, we can coordinate warranty replacements on your behalf.
9.3. Warranty Claims and Service: If you experience an issue with your system, contact us first. We will help determine whether the issue is related to our installation (workmanship) or a component fault. If it’s an installation issue under our workmanship warranty, we will schedule a service visit to correct it. If it appears to be a faulty component, we will guide you through the warranty claim process with the manufacturer and carry out the replacement of the part. In some cases, manufacturers provide their own service technicians; in other cases, we handle the replacement directly and get reimbursed by the manufacturer. Either way, we aim to make the process as hassle-free for you as possible.
9.4. Exclusions: Warranties (whether ours or manufacturer’s) typically do not cover certain things. For example, they won’t cover damage to the system caused by external events like storms, lightning strikes, fire, or accidents (that’s what insurance is for). They also won’t cover misuse or tampering by the homeowner or a third party. If you have another electrician or installer modify the system after our installation, our warranty may be void for the parts they affected. Normal wear and tear or degradation (like the gradual reduction in panel output over decades) is expected and is covered under performance warranties as specified by panel manufacturers, but not under a defect warranty as a sudden loss. We will explain any relevant exclusions specific to your system during handover.
9.5. Maintenance: Solar PV systems generally require little maintenance. However, to keep warranties valid, you should follow any maintenance guidelines provided (for example, ensuring inverters are kept in a dry, ventilated area; not allowing trees to overgrow and shade the panels excessively; etc.). Cleaning panels is usually not necessary in Ireland’s climate beyond what rain does, but if you choose to clean them, do it safely or hire professionals. Importantly, never attempt to open or service electrical components yourself; it could be dangerous and may void warranties. If in doubt, call us for advice.
9.6. Performance Guarantee: We do not explicitly guarantee a specific energy production or savings (as noted in section 7.11 on System Performance). However, if you feel the system is underperforming due to a fault (rather than just bad weather), let us know and we will investigate. There are also tools in your monitoring app to compare expected vs actual output which we can help you interpret.

10. Limitation of Liability

10.1. Indirect or Consequential Losses: We are not liable for any indirect, special, or consequential losses you might incur. This means, for example, we are not responsible for lost potential savings or income, loss of enjoyment, or any incidental costs (such as the cost of renting a generator) due to delays or issues with the solar installation, except to the extent that such losses are a direct result of our negligence or breach of contract.
10.2. Property Damage: We will take every reasonable precaution to protect your property during installation. If we cause damage to your property due to our negligence, we will repair it or compensate you to return it to a similar condition as before the work. However, we are not responsible for pre-existing problems or for normal wear and tear that might occur as a result of performing the installation (for example, if drilling through an old wall causes some plaster to fall off due to its already fragile state). We ask that you inform us of any known issues (like weak structures or water leaks) before we begin work.
10.3. Personal Injury: We do not exclude or limit our liability for death or personal injury caused by our negligence. Safety is our priority, and our team is trained to avoid accidents. If someone is injured due to our work, we are insured and liable as required by law.
10.4. Force Majeure (Events Beyond Our Control): We are not liable for failures or delays in performing our obligations if such delays are due to causes beyond our reasonable control. These causes include, but are not limited to, acts of God (e.g., floods, storms), war, acts of terrorism, pandemic outbreaks, supply shortages, strikes or labour disputes, or governmental actions. If such an event occurs, we will notify you and do our best to mitigate the situation and resume work as soon as feasible. The schedule and possibly price (if the event drastically changes material costs) may be adjusted by mutual agreement if needed in such extreme cases.
10.5. Maximum Liability: Except for the cases of personal injury or death or other liabilities that cannot be limited by law, our total liability to you under this contract or in connection with the installation is capped at the total amount you have paid us for the system and installation. This cap applies to any and all claims combined. This limitation is in place because we cannot accept an indefinite level of risk for a project of this scale, and it reflects the contract value that is at stake.
10.6. No Effect on Statutory Rights: Nothing in these Terms affects your statutory rights as a consumer. We are responsible for providing a system that is of satisfactory quality and fits the purpose described. Any rights you have under law (for example, remedies if a service is not provided with reasonable care and skill, or if a product is defective) are in addition to the protections in this contract. Where our contract terms offer broader protection or benefits than the law requires, you enjoy those benefits as well. Where any term of our contract would conflict with mandatory consumer law, that term shall be adjusted or severed to comply with the law.

11. Cancellation and Termination

11.1. Your Right to Cancel (Cooling-Off Period): If you entered into this contract with Mitros Solar as a result of an off-premises sale or a distance sale (for example, signed at your home or via email/online without meeting at our office), you are entitled under EU consumer law to a 14-day cooling-off period. This means you may cancel the contract within 14 calendar days from the date you signed the Order Form (or from the date you received a copy of these Terms, if later), without giving any reason. To cancel within this period, you should inform us explicitly (for example, by email or letter) of your decision to cancel. We will then refund any payments you have made (such as a deposit) within 14 days of your cancellation notice. Note: If you requested (in writing) that we begin installation work during the cooling-off period and we have incurred costs or partially completed the installation, the law allows us to deduct for the value of work done up to the point of cancellation. We will inform you of these costs if applicable. If you did not request early performance, you will receive a full refund upon cancellation within the 14 days.
11.2. Cancellation by You (After Cooling-Off): If the cooling-off period has expired or does not apply (for example, if you signed the contract at our business premises), and you wish to cancel the contract before the installation is completed, you should notify us as soon as possible in writing. If you cancel without lawful cause after we have already committed resources, we reserve the right to retain all or part of your deposit to cover costs incurred. Typically, the deposit is non-refundable after this point, as it covers project preparation, design work, administrative costs, and equipment ordering we undertake in advance. However, we will assess the circumstances in good faith. For example, if you cancel far in advance of any scheduled work and we have not yet ordered any custom equipment or spent significant time, we may return a portion of the deposit minus a reasonable administrative fee. If you cancel very close to the installation date or after materials have been purchased, the deposit may be wholly retained and you may be billed for any specific costs exceeding the deposit if we have ordered equipment specifically for your project that cannot be returned or re-purposed.
11.3. Our Right to Terminate: We always aim to fulfil every contract, but we reserve the right to terminate the agreement in certain rare circumstances. This could include: (a) if you fail to make required payments or otherwise materially breach the terms and do not remedy the breach after being given notice, or (b) if we encounter technical or structural issues that make the installation unsafe or unfeasible (as noted in section 7.6) and no agreeable solution can be found. In case (a) (your breach), we will provide you notice of the issue and a chance to fix it (for example, paying a past-due amount or addressing a safety concern) within a reasonable time. If you do not, we may terminate the contract and in such case, we may retain your deposit and seek compensation for any work performed or costs incurred that are not covered by the deposit. In case (b) (unfeasible installation through no fault of yours), we would terminate without penalizing you: we would refund your deposit and any payments for work not done, minus any portion of work or materials you agree to keep. For instance, if we had installed part of the system that you want to leave in place or we delivered equipment that you want to keep, we would only charge for those specific parts. Our goal in termination scenarios is to act fairly and reasonably, and we will discuss the situation with you thoroughly.
11.4. Consequences of Cancellation/Termination: Upon cancellation or termination, each party shall promptly return any property belonging to the other (or make payment for it as agreed). For example, if the contract is cancelled and we have left equipment on site, you must allow us to collect it. If you had made payments exceeding the amount of work done or goods delivered, we will refund the excess. If work completed or goods delivered exceed what you have paid for (in a scenario where payment was to be upon completion), we will invoice you for the value of what has been provided up to the cancellation date. Any such financial settlement will take into account the terms above and aim to fairly allocate costs incurred.
11.5. Statutory Rights on Cancellation: If you have cancelled the contract in accordance with your statutory rights (e.g., within the cooling-off period or due to a fundamental breach by us), you are entitled to a full refund of all amounts paid (except any deductions permitted by law for value of services used, as explained above). This section does not affect any additional rights you have under law to cancel contracts or seek remedies. Also, as stated in Section 7.12, if we delay your project unreasonably (over 60 days delay for reasons within our control) and you choose to cancel as a result, you will receive a full refund of your deposit and any payments made.

12. Data Protection and Privacy

12.1. Use of Personal Data: We will collect and use your personal information (such as your name, address, contact details, and details about your energy usage or property if provided) only for legitimate purposes relating to your solar installation. This includes designing your system, processing your order, scheduling installation, applying for grants or grid connections on your behalf (if applicable), and providing after-sales service or warranty support.
12.2. CRM and Communication: Mitros Solar uses a Customer Relationship Management (CRM) system to manage projects and communications. This means details of your project and our communications with you will be recorded in our system. You may receive emails, texts, or calls from our team through this system regarding scheduling, installation updates, or follow-ups. This centralized system helps ensure that any member of our team assisting you has accurate, up-to-date information about your project. We strive to keep communication clear and timely. If you have any preference for communication method (e.g., if you prefer email over phone calls), please inform us and we will note it in our CRM.
12.3. Privacy Policy: We handle your data according to our Privacy Policy (available on request or on our website). In summary, we do not sell or share your personal data with third parties for marketing purposes without your explicit consent. We will only share information with third parties as needed to perform our services – for example, giving your details to a subcontractor electrician for them to perform work at your site, or to the grant authority/ESB for paperwork, or to the manufacturer if registering your warranty. All such parties are also expected to handle your data securely and only for the intended purpose.
12.4. Data Security: We take appropriate technical and organisational measures to protect your personal data. Access to your information is restricted to personnel who need it to perform their duties. Our digital systems are password-protected and we use encryption and other security protocols where appropriate to prevent unauthorised access.
12.5. Data Retention: We will retain your data only as long as necessary. Given the long lifespan of solar systems, we may keep certain details (like your installation details and contact info) for the duration of the system’s life, in order to assist with any warranty or service issues that arise years later. However, if you request deletion of your personal data and we have no ongoing legal or service obligation to keep it, we will comply (for example, we cannot delete records of the transaction that we must keep for tax and accounting purposes, but we could delete or anonymize contact info after warranties expire if requested).
12.6. Your Rights: You have rights regarding your personal data. These include the right to access a copy of the data we hold about you, the right to correct any inaccuracies, the right to request deletion or restriction of your data (in certain circumstances), and the right to object to or opt out of certain processing (for instance, marketing communications). To exercise any of these rights, you can contact us at the contact information provided on our website or in your documentation. We will respond in accordance with applicable data protection law.
12.7. Marketing Communications: We may wish to keep you informed about future products (like new battery solutions or maintenance services) or ask for feedback/testimonials. We will only send you marketing communications if you have consented to it (for example, by ticking a box on the order form) or if there’s another lawful basis to do so. If you receive any marketing email or message from us that you prefer not to, you can opt out at any time and we will update our records accordingly. This has no effect on service communications about your installation or warranty, which we will continue to send as needed.

13. Governing Law and Dispute Resolution

13.1. Governing Law: This agreement and any disputes or claims arising out of or in connection with its subject matter are governed by the laws of Ireland. This means that the interpretation and enforcement of these Terms will be according to Irish law.
13.2. Jurisdiction: Both you and we agree that the courts of Ireland will have exclusive jurisdiction to settle any disputes or claims (contractual or non-contractual) arising out of or in connection with this contract, unless you as a consumer are entitled to bring a claim in another jurisdiction by virtue of mandatory consumer protection laws.
13.3. Amicable Resolution: We value your satisfaction. If you have any concerns or are dissatisfied with any aspect of our service or these Terms, we encourage you to contact us and attempt to resolve the issue amicably through discussion. Most issues can be resolved through our customer service without needing formal legal action. We will make a good-faith effort to address and resolve any complaint.
13.4. Severability: If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted or modified to make it enforceable, and the validity and enforceability of the other provisions of the agreement shall not be affected.
13.5. No Waiver: If either party delays or fails to enforce any term of this agreement, that delay or failure does not waive that term or any other term. For example, if you delay a payment and we do not immediately enforce our rights, it does not mean we have waived our right to require timely payment in the future.
13.6. Assignment: You may not transfer or assign this contract (for instance, to a new homeowner) without our prior written consent, except that if you sell your property, the new owner will generally benefit from the remaining warranty on the system as long as you inform us of the change. We may assign or subcontract our rights and obligations (for example, assign to a related company or have a subcontractor perform the installation), but we will remain responsible to you as outlined in section 7.3.
13.7. Consumer Rights: Finally, we reiterate that nothing in these Terms is intended to reduce or take away any of your rights under consumer protection law. In the event of any conflict between these Terms and your statutory rights, your statutory rights will prevail. These Terms are meant to clarify and set out the agreement in detail, but they are not to be interpreted in a way that would circumvent the protections the law automatically gives you.

By agreeing to proceed with the installation, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them.